1.Q:What is the service life of wall panels?
A:Normal use can last for 10-20 years or longer, during which the core performance provides quality assurance.
2.Q: Do you support OEM & ODM service?
A:We support customized services,According to your design drawings including but not limited to style, size, thickness, packaging, etc. Of course, the MOQ of customized products will be higher than that of regular products. The actual MOQ and price will be confirmed according to customer needs.
3.Q:Does the product meet the quality standards?
A:Compliant, the product has passed multiple certifications such as CE and is suitable for your import requirements.
4.Q: How long is the delivery time?
A:Spot products take 7-15 working days; Customized products will be confirmed with you, and the specific delivery date will be specified after order confirmation.
5.Q: Which transportation methods are available, and who is responsible for customs clearance?
A:We can provide sea freight, air freight, and land freight, making sea freight more economical for large orders. We provide one-stop customs clearance, and you can choose our agent for customs clearance or use your designated agent.
6.Q: What payment terms do you accept? Is there a payment protection?
A:We accept wire transfer (T/T), letter of credit (L/C), Western Union remittance, and online transaction payments. New customers can use a 30% advance payment plus 70% payment before shipment; Online trading orders enjoy platform payment protection.
7.Q: What if the goods are damaged or defective?
A:Please take photos/videos of the damaged/problematic goods, packaging, and waybill labels immediately after receiving the goods, and contact us within 3 working days. After verification, a solution will be developed for you.
8.Q: Do you provide installation guidance and after-sales service?
A:We will provide a detailed bilingual installation manual in both Chinese and English, including text, images, and videos. Our professional after-sales team provides 24-hour online consultation, and VIP guidance can be arranged for large-scale projects.